Portugal has established itself as an increasingly sought-after destination for immigrants of various nationalities, attracted by its quality of life, job opportunities, and welcoming culture. However, many face significant challenges when trying to regularize their situation in the country, mainly due to complex bureaucracy and delays in immigration services.

AIMA and the Challenges in Customer Service

The Agency for Integration, Migration and Asylum (AIMA), which replaced the former Foreigners and Borders Service (SEF), is responsible for managing immigration processes in Portugal. Since its creation, AIMA has faced criticism due to significant delays in service and processing. Immigrants report difficulties in scheduling appointments, with waits that can last months or even years. This situation has led many to resort to paid services to try to expedite the process, paying intermediaries to secure appointments, which is not always successful.

Impact on the Brazilian Community

The Brazilian community is one of the most affected by these bureaucratic obstacles. With a growing number of Brazilians seeking opportunities in Portugal, the demand for AIMA's services has increased considerably. Official data indicates that, in 2023, 368,449 Brazilian citizens legally resided in Portugal, representing the largest foreign community in the country.

However, the institutional response has not been sufficient to meet this demand, resulting in thousands of immigrants waiting for regularization. This delay not only affects the legal stability of immigrants, but also limits access to basic rights such as healthcare and formal employment.

Efforts to Mitigate the Problems

Recognizing the challenges faced by immigrants, AIMA has sought to implement solutions to improve communication and streamline processes. For example, it has made specific communication channels available to resolve common questions and facilitate the updating of contact information. In addition, the agency has appealed to community leaders for support in disseminating information and assisting in guiding immigrants.

The Importance of Hiring a Specialized Lawyer

Given the complexity of immigration processes in Portugal, it is highly recommended that immigrants consider hiring a lawyer specializing in immigration law. An experienced professional can provide personalized guidance, assist in preparing and submitting the correct documentation, and represent the immigrant in legal matters, significantly increasing the chances of a successful and faster regularization process.

Tips for Navigating Portuguese Bureaucracy

For those facing difficulties in the regularization process, here are some suggestions that may help:

  • Keep your information up to date: Make sure your email address and phone number are correct in AIMA's systems to ensure you receive all important communications.
  • Participate in support communities: Engaging with immigrant associations and local communities can provide additional support and up-to-date information about the regularization process.
  • Be aware of legislative changes: Immigration laws and regulations can change. Staying informed about changes can help you anticipate and prepare for potential impacts on your process.

Although the challenges are significant, it is important to remember that Portugal has a history of welcoming and integrating immigrants. With patience, persistence, and by using the resources available, it is possible to overcome bureaucratic obstacles and build a stable life in the country.